Delivery & Returns 

Delivery

Free delivery is available for online customers in the Republic of Ireland on orders over €200 (excluding VAT). Orders below this amount will incur a delivery charge of €9.50 (excluding VAT). Orders will be dispatched with GLS, and deliveries will occur on weekdays only.

If items are not available for immediate shipment, alternative timing may apply. Delivery times can vary based on your location and other factors beyond our control.

Damage in Transit and Shortages:

Any claims for shortages or goods damaged in transit must be made within 7 working days of delivery. Items received in a damaged or unsatisfactory condition must be signed for as such, and the packaging and contents must be retained for inspection. Failure to do so will invalidate any claim.

Claims for non-ordered items or non-delivery must be made within 7 working days of receiving the invoice.

The seller's total liability for short delivery, loss, or damage to the goods prior to delivery, or non-delivery of the goods shall be limited to, at our discretion, either repairing or replacing the goods free of charge within a reasonable time or refunding the price at the pro rata contract rate.

Returns & Refunds

To be eligible for a return, your item must be unused, in the same condition as when you received it, in the original packaging. You may return any item purchased from our website within 10 days of delivery, provided it is in the original packaging and suitable for resale. A return charge of €9.50 (Ex-VAT) will apply.

Exchanges will incur a re-delivery charge of €9.50 (Ex-VAT).

Please note that we cannot accept returns for goods that have been customised through embroidery, badging, or printing, as well as items that have been assembled or specially procured based on your specifications.

SafetyFirst.ie reserves the right to decline returns that do not adhere to our Returns Policy guidelines.